SUPPORT/SMA360º™

Your SPINRAZA circle of
support

Your SPINRAZA circle of support

Once you have been prescribed SPINRAZA, or if you are the caregiver of a child who has been prescribed SPINRAZA, you can learn about and access SMA360° support services from Biogen. Biogen’s SMA360° support program provides certain services that address nonmedical barriers to access.*

Your SMA360° team is made up of your Family Access Manager (FAM) and Lead Case Manager (LCM).
Together, they can help with:

Working with your Family Access Manager (FAM)

Once your doctor has prescribed SPINRAZA, your FAM will reach out to begin helping you with the logistics surrounding your treatment. Your FAM will be your go-to person whenever you have a question or concern related to the logistics of your treatment journey while on SPINRAZA. Your FAM can provide information on SMA360° support services and how you may be eligible for programs tailored to your needs.

Your FAM can:

  • Coordinate the logistics of getting started with treatment
  • Prepare you for the treatment journey by educating you on what to expect
  • Meet with you at the treatment center, if you choose, to help with logistics as necessary

Please remember that your doctor should be your primary resource for any questions related to SMA and SPINRAZA.

If reaching out to your FAM via phone, please call between 9 AM and 5 PM in local time zone. Please don't reach out to your FAM until your doctor has written a prescription for SPINRAZA.

West
Mandy Serota
(303) 726-2853
mandy.serota
@biogen.com
Colorado, Wyoming
Dev Vinson
(202) 229-6533
dev.vinson
@biogen.com
Nevada, Utah, Idaho, and Fresno
Elsa S. Matijevich
(949) 244-8970
elsa.matijevich
@biogen.com
Los Angeles
Additional Language:
Spanish
Heather Romero
(541) 214-4691
heather.romero
@biogen.com
Oregon, Northern California, Reno
Jackie Proulx
(619) 207-7339
jacqueline.proulx
@biogen.com
Southern California, Hawaii
Kelly Schmitt
(206) 437-1928
kelly.schmitt
@biogen.com
Washington, Alaska, Montana
Mandy Brown
(415) 308-5980
mandy.brown
@biogen.com
San Francisco
Additional Language: Mandarin
Kisha Jones
(857) 331-1910
Kisha.Jones
@biogen.com
Central California/Inland Empire
Central
Christy Tijerina
(682) 209-4914
christy.tijerina
@biogen.com
Northern Texas/Dallas
Julie Durboraw
(857) 331-2106
julie.durboraw
@biogen.com
Fort Worth/West Texas
Lisa Trask
(515) 851-9879
Lisa.Trask
@biogen.com
Missouri, Arkansas
Krista Scurria
Louisiana: (225) 317-2583
krista.scurria
@biogen.com
Louisiana
Milburn Simmons
milburn.simmons
@biogen.com
(218) 615-0878
Houston
Natalia FariasCarranco
(915) 208-1257
natalia.fariascarranco
@biogen.com
Austin/San Antonio/Rio Grande Valley
Additional Language:
Spanish
Beth Stallings
(404) 670-3483
beth.stallings
@biogen.com
Arizona, New Mexico
Shannon (Meyer) Cochran
(402) 469-1096
shannon.meyer
@biogen.com
Kansas & Oklahoma
North
Erica Wigley
(929) 667-0477
erica.wigley
@biogen.com
New York
Erin Ryan
(860) 333-0550
erin.ryan
@biogen.com
Connecticut, Rhode Island, Massachusetts
Kim Alicandro
(774) 556-1193
kim.alicandro
@biogen.com
Massachusetts/New Hampshire/Maine/Vermont
Manesha Johnson
(571) 538-0761
manesha.johnson
@biogen.com
Mid-Atlantic
Cheryl Bozinis
(848) 201-7124
Cheryl.Bozinis
@biogen.com
Philadelphia (Eastern Pennsylvania) & New Jersey
Jillian Mihansky
(908) 666-9795
Jillian.mihansky
@biogen.com
Northern New Jersey, Philadelphia
Natalyn Norman
(412) 834-0385
natalyn.norman
@biogen.com
Western New York, Western Pennsylvania
South
Alison Morgan
(919) 902-8614
alison.morgan
@biogen.com
Alabama
Cecily Thompson
(919) 630-8076
cecily.thompson
@biogen.com
North Carolina/Greenville, South Carolina
Laura Fletcher
(804) 332-4301
laura.fletcher
@biogen.com
Virginia/West Virginia
Melanie Dewar
(803) 977-3517
melanie.dewar
@biogen.com
South Carolina, Georgia
Erin Evans
(228) 364-3993
erin.evans
@biogen.com
Mississippi, Memphis, S. Alabama, Panhandle, Florida
Natalie Zilberman
(919) 695-6623
natalie.zilberman
@biogen.com
Fort Lauderdale, Miami, Fort Meyers, Puerto Rico
Additional Language:
Spanish
Ricky Howell
(904) 460-6529
ricky.howell
@biogen.com
North Florida/Orlando
Erin Sheen
(984) 842-8139
erin.sheen
@biogen.com
Tampa/Orlando, Florida
Great Lakes
Molli Salzman
(312) 343-4290
molli.salzman
@biogen.com
Illinois
Megan Czosek
(202) 308-6600
megan.czosek
@biogen.com
Wisconsin, Minnesota, North Dakota
Jessica Cundiff
(440) 396-4108
jessica.cundiff
@biogen.com
Ohio, Western Pennsylvania, and Northern West Virginia
Megan Lang
(947) 517-1254
megan.lang
@biogen.com
Michigan
Mitzi Kolker
(513) 439-9350
mitzi.kolker
@biogen.com
Kentucky, Indiana, Cincinnati
Sherrie Landers
(501) 993-6700
sherrie.landers
@biogen.com
US National FAM
Michelle Shpur
(248) 216-9710
michelle.shpur
@biogen.com
Detroit/Ann Arbor, Michigan & Toledo, Ohio
Jami Harpster
(531) 301-4266
jami.harpster
@biogen.com
Nebraska, Iowa
Sarah Law
(651) 358-4450
sarah.law
@biogen.com
Minnesota

Working with your Lead Case Manager

Today’s ever-changing insurance landscape can be overwhelming. LCMs are here to help you understand your insurance benefits for SPINRAZA and find an affordable way to start treatment and continue as prescribed by your HCP.

Paying for treatment

There are 2 ways in which you may be eligible for financial assistance from the Biogen Copay Program: for SPINRAZA itself and for the treatment procedure.

Please note that these are 2 different programs, and you must enroll separately as needed.

SPINRAZA COPAY COVERAGE

Generally, all individuals on nongovernment insurance are eligible, regardless of income, and there is no annual maximum on the amount Biogen will cover as part of the program. Insurance will be billed first, and must pay before copay assistance will be applicable.

Individuals receiving coverage from Medicare, Medicaid, the VA/DoD, TRICARE®, or any other governmental or pharmaceutical assistance may not be eligible. Contact an LCM for more information.

PROCEDURE COPAY COVERAGE

In addition to the above criteria, you are eligible for this program if you meet the following requirements:

  • You are not a resident of Massachusetts, Michigan, Minnesota, or Rhode Island
  • Your HCP submits a request for treatment using an approved procedure code for Anesthesia, Imaging procedures, and/or Surgical procedure/drug administration. Only codes approved by Biogen shall be eligible under the program

Third-party funding assistance

If it is determined that you are not eligible for the Copay Program, an LCM can help you find charitable organizations that may provide third-party assistance.

TRICARE is a registered trademark of the Department of Defense (DoD), DHA. All rights reserved.

Learn more about SPINRAZA and SMA360° patient support services in these downloadable brochures

Click the icons below to view these helpful resources in a new browser window.

Information for Infants, Children, and Adults

Support Information

*SMA360° patient services from Biogen are available only to those who have been prescribed SPINRAZA. SMA360° is intended for US residents only.

Learn how else we can help