SUPPORT/SMA360º™
Your SPINRAZA circle of
support
Your SPINRAZA circle of support
Once you have been prescribed SPINRAZA, or if you are the caregiver of a child who has been prescribed SPINRAZA, you can learn about and access SMA360° support services from Biogen. Biogen’s SMA360° support program provides certain services that address nonmedical barriers to access.*
Your SMA360° team is made up of your Family Access Manager (FAM) and Lead Case Manager (LCM).
Together, they can help with:
Working with your Family Access Manager (FAM)
Once your doctor has prescribed SPINRAZA, your FAM will reach out to begin helping you with the logistics surrounding your treatment. Your FAM will be your go-to person whenever you have a question or concern related to the logistics of your treatment journey while on SPINRAZA. Your FAM can provide information on SMA360° support services and how you may be eligible for programs tailored to your needs.
Your FAM can:
- Coordinate the logistics of getting started with treatment
- Prepare you for the treatment journey by educating you on what to expect
- Meet with you at the treatment center, if you choose, to help with logistics as necessary
Please remember that your doctor should be your primary resource for any questions related to SMA and SPINRAZA.
If reaching out to your FAM via phone, please call between 9 AM and 5 PM in local time zone. Please don't reach out to your FAM until your doctor has written a prescription for SPINRAZA.
| West |
|---|
| Beth S. |
| (404) 670-3483 |
| Southwest: Arizona, New Mexico, El Paso TX |
| Dev Vinson |
| (702) 239-6503 |
| dev.vinson @biogen.com |
| Nevada, Utah, Idaho, and Fresno |
| Elsa S. Matijevich |
| (949) 244-8970 |
| elsa.matijevich @biogen.com |
| Los Angeles |
| Additional Language: Spanish |
| Heather Romero |
| (541) 214-4691 |
| heather.romero @biogen.com |
| Oregon, Northern California, Reno |
| Jackie Proulx |
| (619) 207-7339 |
| jacqueline.proulx @biogen.com |
| Southern California, Hawaii |
| Kelly Schmitt |
| (206) 437-1928 |
| kelly.schmitt @biogen.com |
| Northwest and Rocky Mountains |
| Mandy Brown |
| (415) 308-5980 |
| mandy.brown @biogen.com |
| San Francisco |
| Additional Language: Mandarin |
| Shannon Meyer |
| (402) 469-1096 |
| shannon.meyer @biogen.com |
| Heartland |
| Central |
|---|
| Christy Tijerina |
| (682) 209-4914 |
| christy.tijerina @biogen.com |
| Northern Texas |
| Julie Durboraw |
| (281) 615-0875 |
| julie.durboraw @biogen.com |
| Houston |
| Katie Heggemeier |
| (515) 851-9879 |
| katie.heggemeier @biogen.com |
| Midwest, Oklahoma, Arkansas |
| Krista Scurria |
| S. Texas: (915) 208-1257 |
| Louisiana: (225) 317-2583 |
| krista.scurria @biogen.com |
| Molli Salzman |
| (312) 343-4290 |
| molli.salzman @biogen.com |
| Illinois |
| Megan Czosek |
| (202) 308-6600 |
| megan.czosek @biogen.com |
| Wisconsin, Minnesota, N. Dakota |
| North |
|---|
| Erica Wigley |
| (929) 667-0477 |
| erica.wigley @biogen.com |
| New York |
| Erin Ryan |
| (860) 333-0550 |
| erin.ryan @biogen.com |
| Sourthern New England, Northern New England |
| Jessica Cundiff |
| (440) 396-4108 |
| jessica.cundiff @biogen.com |
| Ohio, Western Pennsylvania, and Northern West Virginia |
| Manesha Johnson |
| (571) 538-0761 |
| manesha.johnson @biogen.com |
| Mid-Atlantic |
| Megan Lang |
| (947) 517-1254 |
| megan.lang @biogen.com |
| Michigan |
| Jason Braddock |
| (440) 539-5912 |
| Northern New Jersey, Philidelphia |
| South |
|---|
| Alison Morgan |
| (919) 902-8614 |
| alison.morgan @biogen.com |
| Alabama, Mississippi, Memphis, Florida Panhandle |
| Cecily Thompson |
| (919) 630-8076 |
| cecily.thompson @biogen.com |
| North Carolina |
| Laura Fletcher |
| Virginia patients: (804) 332-4301 |
| Nashville/Knoxville patients: (865) 469-8916 |
| laura.fletcher @biogen.com |
| Melanie Dewar |
| (803) 977-3517 |
| melanie.dewar @biogen.com |
| South Carolina, Georgia, Chattanooga |
| Mitzi Kolker |
| (513) 439-9350 |
| mitzi.kolker @biogen.com |
| Kentucky |
| Natalie Zilberman |
| (919) 695-6623 |
| natalie.zilberman @biogen.com |
| Miami, Puerto Rico, Fort Myers |
| Additional Language: Spanish |
| Ricky H. |
| (904) 460-6529 |
| ricky.howell @biogen.com |
| North/Central Florida |
Working with your Lead Case Manager
Today’s ever-changing insurance landscape can be overwhelming. LCMs are here to help you understand your insurance benefits for SPINRAZA and find an affordable way to start treatment and continue as prescribed by your HCP.
To help you make informed decisions, an LCM can:
- Investigate your insurance benefits to help you understand your current coverage
- Facilitate the management of the SPINRAZA Mobile Lab Program, ensuring seamless coordination for enrolled patients by assisting with appointment scheduling for specific testing services prior to each SPINRAZA dose, all from the convenience of your home
- Work with your treatment center in case of a denial
- Educate you on the eligibility details of the Biogen Copay Program, which may lower the out-of-pocket costs for commercially insured patients to as low as $0
- Supply background and resources to refer you to third-party charity organizations
- Counsel you and your family on the possibility of adding or changing insurance coverage
Speak with a Lead Case Manager
1-844-4SPINRAZA (1-844-477-4672) // Monday–Friday // 8:30 AM–8:00 PM ET
To help you make informed decisions, an LCM can:
- Investigate your insurance benefits to help you understand your current coverage
- Facilitate the management of the SPINRAZA Mobile Lab Program, ensuring seamless coordination for enrolled patients by assisting with appointment scheduling for specific testing services prior to each SPINRAZA dose, all from the convenience of your home
- Work with your treatment center in case of a denial
- Educate you on the eligibility details of the Biogen Copay Program, which may lower the out-of-pocket costs for commercially insured patients to as low as $0
- Supply background and resources to refer you to third-party charity organizations
- Counsel you and your family on the possibility of adding or changing insurance coverage
Speak with a Lead Case Manager
1-844-4SPINRAZA (1-844-477-4672) // Monday–Friday // 8:30 AM–8:00 PM ET
*SMA360° patient services from Biogen are available only to those who have been prescribed SPINRAZA. SMA360° is intended for US residents only.